I live here for around two years, and here’s an honest overview of the comfort and luxury experience promised:
Luxury bathroom: Wastewater with leaves, grease, leftover food come up to the bathroom sink once every few months (and sometimes more frequently). The backup flooded to the floor twice. After reporting (which is a whole other problem I’ll get into later), maintenance came and did some cleaning, which prevent backup for a month or two before it inevitably backups again. Clearly there are
...bigger underlying issues and the office dragged their feet in providing an explanation and plan for its solution.
Luxury management: Slow in responding and reluctant to provide information. Recently, sewer backup happened for four days straight over a long weekend. I texted, emailed, and contacted their emergency line without any response. The next business day, the office texted back and told me to contact emergency maintenance. Clearly the different departments don’t know what each other is doing and don’t talk to each other and don’t take responsibilities. This happened three weeks ago, and I had to prompt every time for them to give any updates on what the actual problem is and what they are going to do about it, and so far all responses (that came only after prompted) is among the lines of “oh, sorry, we are looking into it”.
Luxury noise level: Yeah, let’s just say I hear too much of what’s going on next door, and I rather not.
Property Manager Responded