My partner and I just moved into Willow Crest as at first glance, the community is indeed well taken of; the grounds are cared for, the roads are well kept, and the buildings all look to be in great maintenance, both inside and out. It seemed like a wonderful place to live! On top of all these positives, the property manager informed us the internet service speeds would be of 100 mbps, and included in the rent at a relatively cheap cost. Sounded great!
Oh how naive we were. Upon moving in the
...property manager immediately becomes dodgy of any and all attempts at contact. Instead reminding us that the property management office of Willow Crest is a "by appointment" facility only. Attempts to walk in and ask any questions, however trivial, will be meet with a request to leave, make an appointment to ask said question, and then come back at that appointed time. Yet, attempts to call the main office and make said appointments have remained dodged. So how does one make an appointment to ask a question if one can't reach the employee who makes appointments?
Additionally, the promised internet service speed of 100 mbps was in fact a lie. From using both a speed test hosted by the ISP and a third party website, the speeds reached peaks of 17 mbps. After contacting the ISP directly, we were informed the internet service speeds provided to this residence are not 100 mbps, but in fact 15 mbps as part of Spectrum's "Standard Legacy Plan" (this information can be confirmed by contacting their customer support line at 866-874-2389).
Furthermore, there is an inspection checklist required to be filled out by the tenants upon the move in. According to the text written on this checklist, the tenants have approximately 48 hours to submit this sheet. Upon our attempt to submit, we were told the window is actually 24 hours, despite what was written on the paper that the property manager had handed us, and that ultimately our inspection sheet will be "disregarded".
Something is wrong here. Stay away.
Property Manager Responded