What sold me was the staff.
For starters, "Nonemergency requests" are solved within a week, and "emergency requests" are taken care of that day.
A great example of this was when we had standing water in our dishwasher. I put in an "emergency request". Two, professional gentlemen came in later that day. They had this air about them...it made me feel like I called in the "A Team". The first gentlemen opened the dishwasher, looked at it, stood, and said, "Oh. Done." The second simply nodded his
...head. And sure enough, without a single word to each other, they had the issue resolved in an hour.
This impresses me for two reasons. The first, is that the staff appear to be veterans of their crafts. Not every company can keep their skilled workers around.
The second, is their commitment. Windscape is WHAT THEY DO. We had a closet door break, and the gentlemen who came in was like, "oh yeah, I remember these. These are model x, which is strange because you have kitchen z. These are definitely older." This made me feel heard. Nothing is worse as a young woman, than being talked down to about the maintenance of my own home. The people I've met, have made me feel safe.
Another example of this is Anthony. He is a TREASURE.
When we were touring, he saw a piece of litter, and without breaking conversation, he went over and grabbed it. He held it until he found a trash can. He cares about this property.
Another great Anthony moment, was when we got our cats. We made a mistake, and we missed part of the vet paperwork. Anthony looked at me. I looked at Anthony. I was so scared we were going to have to get rid of our newly adopted kittens. He narrowed his eyes and said, "Huh, I guess Kate missed her appointment today. Good thing I didn't see anything." And he stood up, and walked away. You BET I was back later that day with EVERYTHING!!! Anthony didn't skip a beat. That kind of good-will isn't' something you see in this business.
Overall, 6/5 stars
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