Avoid unless you get a third-floor unit
January 6, 2025 - Reseña de Apartments.com
TLDR: Great apartment layout, excellent maintenance crew, great location. Noisy, bad neighbors. Only move in if you can get a third-floor apartment.
When we first moved into Woodbury Lane, it was great. We love our apartment and the location, and maintenance was always quick to fix issues.
The issues started once we got new upstairs neighbors. They’re a small family with two young kids, and the family has never lived in an apartment before. On day one, as soon as they opened the front door, the ...
kids started running around the apartment. We gave them the benefit of the doubt and let them settle before going to the office about the noise. It never stopped. We sent videos of the noise we heard downstairs from the kids running to the office. The office told us that was unacceptable noise and that they would talk to them. The office would call the neighbors and be on their side, kindly asking them to keep it down. (We learned this after having a conversation with the neighbor).
After much back and forth between the office and us, they replied, “After investigating, we have determined that the noise levels, while noticeable, appear to fall within the range of typical household sounds and are not considered excessive. We understand that noise disturbances can be frustrating, and we appreciate your patience in this matter.” We can either move to another apartment within the complex for a fee of a month’s rent, plus the new unit needs to be at least 10% more than what you pay now, or break the lease for two months’ rent. It’s frustrating to want peace, but the only way to get it is to pay a lot. All we can do now is count down the 100+ days until our lease ends.
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Property Manager Responded
March 5, 2025
We truly regret to hear that you have experienced these neighboring concerns, Arturo. We take all reported issues seriously and we are glad that you have discussed this directly with our team. We appreciated your patience while we followed our procedures to address policy violations in our community. Thank you for taking the time to share your feedback for our community. Best, The Woodbury Lane Apartment Homes team
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