Terrible place to rent from
August 14, 2024 - Reseña de Apartments.com
Do NOT rent from this company. The apartments in general are spacious but everything in them is cheap. At first the neighbors were quiet and kept things clean but then newer tenants started leaving garbage outside their doors and outside on the doorstep. They were loud all hours of the night and the police were called numerous times for domestic issues which carried out into the hallways. We notified management and was told that they would look into it but that we should just keep calling the ...
police so that they would have a history to review when it came time to renew their lease. After months of this and there being no action taken on the part of management we decided to leave at the end of our lease as we no longer felt safe or comfortable there. On pre moveout inspection we were told we would need to have the carpets professionally cleaned which was not a problem but we told them they should replace the carpet d/t cats damaging some of it. We were told they would repair it and there was no intention of replacing it. We had the carpets done and spent days thoroughly cleaning every room from top to bottom and left the keys on the counter by the required time so they could do the walkthrough-which we were not allowed to be present for. We received a bill from them saying we had left the place filthy and that they had replaced the carpeting that they said they would only be repairing. I knew that we would not be receiving the full amount of the deposit d/t the cats damaging areas of carpet and 2 of the blinds in the living room but to keep $1800.00 and then tell me we still owed them blindsided us! They said it needed replacing because the cat odor was strong. We told them how we had been in the apartment just an hour before they were there for their inspection and there was NO cat odor. We reminded them that we had asked them to replace vs just cleaning and that it was THEIR decision to repair. When we asked if we could be refunded the amount for the cleaning we were completely ignored. We had been warned by previous tenants that they find reasons and NEVER give security deposits back. There was absolutely no way that they needed $1800.00 for repairs. The last communication with them was to ask two simple questions- can we be refunded the amount to have the carpets cleaned and do they keep all security deposits or just those requiring a double deposit. I'm still waiting for the answer 4 months later. RENTER BEWARE!!!!!
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Property Manager Responded
August 27, 2024
We appreciate the feedback and review you provided today. I would love to look into these issues further, because on the surface many of your concerns you referenced would contradict some of our policies and procedures. Would you be willing to reach out to me directly brad@rentwithdiamond.com? I would love to connect and learn more about these concerns.
Additional Security Deposit. Not Pet Deposit.