If Tara and ROCO Management still run Winchester Woods – save yourself the hassle and look elsewhere. We moved into Winchester Woods in early 2015, quite happy with the location and proximity to our work locations. The neighborhood seemed friendly enough and management was responsive to various maintenance issues as they arose. The buildings are older and need a bit more TLC than other places in Fort Wayne. There was a summer pool party and various other fun, friendly events throughout the
...year. That all changed when Tara arrived and ROCO Management took over. The friendly parties ended. Response times to maintenance requests slowed down dramatically. The replacement parts were terrible. Quite literally we had to have blinds replaced and in less than a month, they were broken again. After a 6-month ordeal with mice (5 dead) we had to brush up on Indiana Tenant Law and practically threaten to use it before Tara got maintenance to actually come and plug the holes where mice were entering. We asked this after the first mouse, but management preferred poison and open traps in a house with a 2-yr old!
The pool is a mess. In 2016, they put out the “pool closed” sign just after Labor Day. By the time they actually drained and covered the pool, in late October, the local high school biology class could have used it for experiments with algae. In 2017, some of the residents decided that their children could use the pool as a bathroom. Management responded with a few less that friendly reminders that children are not allowed to pee in the pool and need to wear swim diapers if that is an issue. It didn’t solve anything and the pool was closed for weeks at a time until maintenance got it cleaned up. We didn’t get to use the pool once that summer.
When residents complained of dog owners not picking up poop, management responded by offering a cash reward to any resident who took photo/video of residents not cleaning up after their pets. Owners would be fined, of course, but it was only going to happen if a fellow resident turned them in. When non-residents started overflowing the dumpsters with their trash, management asked residents to record the license plates of anyone they caught dumping trash. This is the pattern for Tara and ROCO Management – when there is a problem, push responsibility to deal with it back on the residents. Management is not interested in solving communal problems; just making money.
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