Rundown, unkempt, mismanaged.
July 3, 2025 - Reseña de Apartments.com
There is absolutely nothing luxury about this place. It is rundown, management is careless and helpless, and either unable or unwilling to maintain the amenities that they so proudly display during their tours. If you are interested because they have a pool then don’t — it is virtually never open. It has been open 2 days this year and it’s shut down again because they need to “balance the chemicals.” Why are they always reacting and never being proactive about upkeep? Why do I have to pay a ...
premium to live in this so-called “luxury” apartment when they do not provide luxury accommodations? Their branding is deceptive. Stay away and go to one of the nicer locations nearby, or pay less at a place without a pool so you don’t pay extra for services that are there only on paper.
P.s. I saw this morning that they got a fire violation posted at their main entry door for failure to upkeep the fire systems. Way to go! One more star for your badge of shame!
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Property Manager Responded
July 7, 2025
Thank you for taking the time to share your concerns. We understand your frustration, especially regarding the pool and your expectations of the community.
Recently, the pool was temporarily closed due to an imbalance in the chemical levels. As part of our responsibility to follow Harris County Public Health Code and to ensure the safety of all residents and their guests, we must regulate and balance the chemicals before opening each day. While we strive to do this proactively, there are instances—especially after storms, heavy use, or extreme heat—where chemical levels can change rapidly overnight, requiring same-day adjustments.
We never want to deny access to amenities, but safety is something we can never compromise on.
We truly regret that your experience hasn’t met your expectations, and we’re taking your feedback seriously. If you'd like to discuss your concerns further or hear about the improvements in progress, we’d be happy to speak with you directly.
Thank you again
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