Problems began the day I moved in 2016. The fire alarm went off every time I showered. I tried every solution. After a week I notified the office & manager said "Yeah, thats a common problem, it happens to me too. Fan the fire alarm off till it stops each time." Instead of attempting to fix the problem the management office said "oh well just live with it."
6 months into living there my door handle FELL OFF while I was leaving for work. I put my keys in to lock the door & the entire apparatus
...fell off completely. I could fit my arm through the hole in my door. Anyone could have walked into my apartment. I called the office immediately & no one answered (this was during business hours before 5 pm). I walked down to speak with the manager. She told me it really was not a big deal & they could get to it tomorrow. I pressed again. She finally said she did not want to call anyone in maintenance to fix the problem because if the workers are there past 4:30 pm the company would have to pay them over time. It was not until I demanded the door be fixed or I would call the emergency number that she finally agreed to fix my door immediately.
The gutter above the entrance way to the building my apartment was in broke. Whenever it rained the gutter would overflow, causing a waterfall effect over the door way. I'm talking solid sheets of water falling. The water would pool in the door way & leak in to the building, soaking the carpet, causing mildew to grow in the vestibule, & a horrible stench to fill the entire building. I approached the leasing office twice each month from July to December & each time I was ignored. The company told me I was being dramatic, there was no problem, & they had specific carpet that prevented mildew growth. The carpet was so old & damaged there is no way it prevented anything from growing.
Over all, the management office is incapable of handling problems, causing situations to intensify until it is unmanageable. I do not know if this is because of the company in general or if the workers themselves are incompetent. When I tried to extend my lease the leasing office constantly contradicted themselves, lied to me, & continuously raised the rent each month until I left.
Other problems: hard water leaves residue on dishes, excessive moisture build up even w/ dehumidifier, building smelled like smoke & cat pee, building was never clean, cobwebs everywhere in entrance
I wish I could upload the pictures I have.
Property Manager Responded