POOR Customer Service / Maintenance
February 2, 2024 - Review from Apartments.com
This building is not ideal to be living at for the price you pay. I would suggest looking elsewhere. For awareness some units deviate from unit schematics they post online for dimensions mainly - especially for units near elevators. Elevators and garage door were constantly not working and very slow which was a pain and water maintenance was constant. The points of access for getting into the building can be very inconvenient depending on what unit you are in. Getting ahold of management in ...
person is usually a battle as they lock the office doors and you have to "text" everything to their main phone number. During my stay there was extended maintenance on the pool area for months which was very noisy and disturbing for work from home. Receiving packages which we pay for each month is also terrible as the lockers always fill up and your packages are dispersed in the mailroom for anyone to see or potentially take. The amenities such as Grills on the roof were not kept in great state and sometimes didn't work or heat up - for these rent prices they should be working! Additionally, after move out they tried to take my full deposit of $550 and had to fight to get it reduced even after deep cleaning (however this is common among most places). This was a battle with their main UDR team which isn't even out of the San Diego so had to deal with email which added additional frustration.
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