Unsafe Parking and Unresponsive Management
April 24, 2026 - Review from Apartments.com
I currently live at 1724 Highland and want to share my honest experience.
The biggest issue here is security. Yes, there is a security guard, but he is usually on his phone with headphones and not really paying attention. There have already been serious incidents — for example, a resident had their car stolen from the “secured” parking (P3). This makes it very stressful to leave your car there. The gates are also frequently broken and often left open. What is even more concerning is that there ...
are no cameras in the parking garage, even though the property is advertised as secure.
The leasing office is another weak point. One of the staff members is friendly, but unfortunately doesn’t seem informed — she often says she will pass along requests, but nothing ever happens. Another staff member, is responsible for handling issues, but communication is very difficult. He is also consistently rude and unapproachable — it often feels like he does not want to communicate at all. Whenever you try to talk to him, he clearly looks annoyed and unwilling to help. Questions are constantly delayed, and everything gets pushed to a manager who is almost impossible to reach. The application process took much longer than expected, and even now, any issue requires multiple follow-ups and reminders.
On the positive side, the maintenance staff is excellent. The technician who comes to fix things is very professional, respectful, and efficient — always wearing shoe covers and resolving issues quickly. Also, the cleaning staff does a great job keeping common areas clean, including elevators and shared spaces.
Amenities like the pool, gym, and common areas are generally clean and well-maintained, so no major complaints there.
Overall, the main concerns are security and management. A “secured” parking garage without cameras is unacceptable, especially considering past incidents. Installing proper cameras and improving management responsiveness would make a huge difference.
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Property Manager Responded
April 30, 2026
Thank you for taking the time to express your concerns. We want all of our residents to have a peaceful place to call home and we sincerely apologize for the issues you’ve faced. We take urgent complaints seriously and ask that you please contact us directly so we can address your concerns. -The Team at 1724 Highland
| Restrictions: None.