This has been the worst living experience I have ever had. I have lived in far less expensive communities and never encountered issues like this. It is shocking that a property advertising itself as “luxury” and charging high rent operates this way.
The parcel locker system has been broken for over a year. As a result, receiving packages is a constant hassle. there is nowhere secure for deliveries, access to units is inconsistent, and packages are either not delivered at all or left in unsecured
...areas where they often go missing. I pay for Amazon Prime to receive essential supplies for my business, and at this point the membership is useless since I cannot reliably receive packages. For over a year, management has repeatedly said the parcel lockers “will be fixed,” yet nothing has been done.
The front and back entry gates are also consistently broken. Despite repeated complaints, the only response is that management is “aware of the issue,” with no timeline for repair. Because the gates are left wide open, anyone can enter the property. A neighbor’s car was broken into, and management showed little concern beyond stating, again, that the gates would eventually be fixed.
I have also submitted a maintenance request for a safety issue over a month ago. I submitted it twice, followed up by email and phone, and it still has not been addressed.
Instead of fixing these serious, ongoing problems, management seems focused on cosmetic “upgrades” and renovations. I could not care less about repainting the buildings from brown to white when basic necessities and safety issues are ignored. A quick drive through the parking garage shows trash piled up in corners at all times. This has been reported repeatedly and never addressed. Trash accumulating for months, attracting bugs into the hallways, is not luxury living.
I am extremely disappointed in the lack of response, accountability, and care. I have called, emailed, and texted, and received little to no follow-up. A parcel system down for over a year is unacceptable. Trash buildup for over a year is unacceptable. Broken security gates leading to car break-ins are unacceptable. The overall lack of concern from management is ridiculous
Property Manager Responded