current resident
April 28, 2024 - Review from Apartments.com
i’ve been a resident here since may 2023 and just renewed until jan 2025 because i’m not in the place to move elsewhere at the moment. this isn’t an AWFUL complex to live at, but i’ve been having repeated issues with valet trash not picking up my cardboard boxes when i put them out broken down how they’re supposed to be. also, maintenance “emergencies” are not treated as such. the overnight/post office hours phone line claims that if you leave a message describing your emergency, you’ll get a ...
call back “momentarily”. they do not call back at all no matter the emergency. i have to send an email the next day to make sure they follow up on my message that i left. the leasing office agents aren’t the best either. when i had AC issues this week, and sent an email describing my issues and how it qualified as an emergency, they said they would “monitor the weather” and “if it increases (above 80 degrees) we will send maintenance over to fix the unit”. it was a humid april day in houston…. one glance at the weather app would tell you that the weather would be at 87 by mid day. i had to call the office to make sure they send someone over. the issue was fixed the same day, but it seemed as if it wouldn’t have happened if i didn’t pester a bit. outdoor grills have also been broken for at least 2 weeks, claimed they will be fixed and residents will be made aware of when they’d be good, and we still haven’t gotten an update. in all, when i don’t have maintenance issues, i’m happy living here, but when it rains, it pours it seems. my rate increasing after renewing isn’t really justified when im having these constant issues
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Property Manager Responded
May 2, 2024
Hi there. Our team has been in recent communication with you to address your concerns at greater length. We sincerely apologize for the inconveniences you're experiencing, and we're actively working to make things right. We've spoken with our valet trash vendor regarding your concerns, and we will continue to ensure they provide the best service possible. We've resolved all past maintenance requests for your home in a timely manner. Please feel free to reach out to our office to address any pending maintenance requests for your home. We will be communicating with our community today regarding our grills and we appreciate your patience with this matter. Please don't hesitate to give us a call at the office at (281) 325-0130 if there's anything we can do to assist you in the future.
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