Have consistently felt that management does not care about its residents, just signing new residents up.For months, we've had a garage key that is dysfunctional.This means that when we need to enter the garage,we actually have to leave the car parked on the road, walk around the sidewalk into the apartment and all around down to the garage to open it from the inside so we can drive our car in.We've given up on asking for a new key.A definite inconvenience for a parking spot we pay a lot of money
...for.In another situation,I was without a working building key for weeks after it was demagnetized.I sent maintenance requests, forms through the web site, emails, etc. to no success.This meant I had to wait outside for a current resident to let me in anytime I needed to reenter the building.I finally got a new key but the amount of effort it took to replace was inordinate.
I rarely print things but this morning I tried to print a time sensitive document at the business center.As usual, the printer doesn't work.I walked into the office to ask if they would mind printing the document for me.They said to send it in an email if for them & they would print for me today.I thanked them & immediately sent the document.After waiting for 8 hours, I finally walked to the office to follow up in person.The individual in the office turned in her chair and acted like she didn't see me.Then she continued to ignore me while I knocked.After standing there long enough, they finally opened the door.Considering I was following up on something discussed that day, not a new issue, the unfriendliness seemed unwarranted.When I asked about the document, they apathetically said they couldn't print it.It put me in a bind to try to find a fedex tonight to print my document.An email letting me know they couldn't print it or just saying from the beginning they couldn't would've gone a long way.
After a year of living here, for a lease we signed over 12 months ago, management is also attempting to charge us an extra deposit on that lease.This does not make sense considering we moved in with all fees paid over a year ago, but is just another example of the issues we've experienced.Loud music from neighbors is common.We've gotten used to it;will just put in ear plugs, etc but previous apartments I lived in worked to preserve a quiet atmosphere for residents.I understand the goal is to make money but advice for Saratoga management is to invest in customer service and care about current residents.
Max of 2. Please contact the leasing office for more details. For questions regarding Breed Restrictions, Service Animals, or Emotional Support Animals (ESAs), please reach out to the office directly for more information.