Sketchy billing practices on move out
January 25, 2022 - Review from Apartments.com
My fiancé and I lived here for two years. All of it went well until 3 months before we moved out. New management purchased the building. Our utilities shot up significantly, which makes no sense as nothing had changed excluding who was billing us. The grills were broken for the full three months before we moved out and never fixed. Lastly, upon moving out we were charged $590. When asked if they compared anything to the form we filled out when moving in (we made sure to fill it out FULLY due to ...
many different things which were not perfect upon move in), they responded by saying it was lost in the transition of ownership. Currently in the process of trying to get ahold of an actual person in billing, but it is proving to be very difficult to get anything but emails that don't answer any of our questions. Overall, the apartments are nice, although the new management really made us not enjoy the ending of our lease.
Update: The apartment complex refuses to give a phone number to talk to about billing, and says everything has to go through email, which at its core is pretty shady. So after a month of going back and forth while the email address contact ignores your questions, they essentially threaten collections and messing up your credit, and refuse to actually discuss the charges.
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