I wish I could give them less than 1 star, I would give them negative stars if I could. The current management team is a joke. They never return voicemails and you often have to call 5 or 6 times to get a response when you finally talk to someone they have an attitude and/or talk over you. The last 6 months we lived there, probably longer, it was impossible to get anything fixed. Management is rarely in the office. I lost count of the amount of times I'd see people pull up to try and get in and
...have to turn away because there was no one there (during the posted office hours).
Pool hasn't been open since before covid. They did finally do some work on it and promised it would open but it didn't. Tennis courts were "closed". The "dog park" was a joke. All the amenities we were supposed to have, and were paying for, were mostly closed.
God forbid you have a maintenance emergency because its impossible to get help. Many times we had an issue and call only to get no response or get a message that the voicemail wasn't setup so we couldn't leave a message. We had a leak in our heater closet coming from above us for months. No matter how many times we called to try and get it fixed nothing happened. Do you know when we finally got a call back seeing how it was doing? The day AFTER we moved out. They didn't even realize we had moved out, just said they would have to update their records.
They just want their rent, which they keep raising, and they don't get that they are supposed to provide a service in return. A/Cs broke down in the summer, took them over a month to fix it. Don't bother reaching out to their corporate company, the phone number doesn't go through.
The best was the last month we were there we received an email staying we needed to pay our rent or we would be evicted, it was a notice to quite. But we had already paid our rent, it said $0 balance. After multiple calls and emails trying to get answers they said that the emails are sent out in a batch (so to everyone) and as long as it says we have a $0 balance we are fine. WHAT? So instead of taking the time to send the emails to only those that haven't paid their rent, they sent them to everyone and gave people a heart attack. And they don't give a crap, it's obvious in every email, call, and personal interaction we've had with them. Since they took over the majority of the people in our building moved out or were planning on moving out due to the mismanagement of the 34 North management.
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