The place is nice, but phase II building has some issues
June 5, 2022 - Review from Apartments.com
Overall the place is really nice and the staff is amazing.
I also really like its location in SLU. However, in the year and a half that I've lived there the phase II building's package room has been broken into twice.
As a result of this they've had to close the package room and tried to have all phase II packages delivered to the leasing office at the phase I building. This was just a minor inconvinience which was supposed to be temporal, but after three months it doesn't seem like a ...
temporal thing anymore.
It has become a real problem since for the packages that are delivered to the leasing office you are required to pick them up at leasing office hours which can be complicated for people on a busy schedule. For example, for my food delivery packages (e.g. Freshly/Blue Apron) if they are delivered to the leasing office I have to make sure to be able to pick them up before the leasing office closes or else I'd have to pick them up the next day and hope for the food not to be spoiled by then.
For other packages the delivery companies just leave them at phase II's lobby since they don't want to make the trip to phase I one block away. This has resulted in two packages being stolen for me, and while I know this is not management's fault, it is a result of them neglecting to fix the root cause of not having a package room for months now.
This just feels like a downgrade from the state of the building when I first moved in and after months of asking the leasing office and getting a "who knows when it will be fixed" as a response it just seems like this is not something management cares about.
Overall a pretty good place but if I were to move here knowing this I'd either make sure I rent on phase I building where this is not an issue or rent on one of the nearby apartment complexes which offer very similar amenities/appartments for very similar prices but don't have this type of issues.
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