Dont Go here
August 15, 2022 - Review from Apartments.com
In short: Go elsewhere!
When I moved here in 2016, it was great. Previously, there were fun events like happy hours, dog meet ups, etc. Since then, it's gone downhill.
First the staff here rotate SO much. it's impossible to make any meaningful connection with the AVA staff here. I used to know the staff well which really assisted me in rent hikes and other concerns. Now, they care more about their assets than about the tenants. In response to our concerns, they follow up with "we're new, ...
sorry...not our problem", which is a lousy excuse…They have been here for 6 months.
Tenant and management communication is basically nonexistent. The only way to get an answer anywhere is to storm down to the office and demand their attention.
Donovan, the maintenance manager, is extremely rude. It took me several times to convince him that I was right about certain things in my apartment that he did not believe me about. During a meeting with concerned tenants, he scoffed at us as well.
There were a dozen break-ins in 2018 alone. In order to understand why security stinks, we wanted answers. The manager gave me some crap reason "to give us privacy" for not having cameras at floor entry points, but they don't mind putting cameras everywhere else.
When the 2020 pandemic hit, they cut about 75% of the amenities and STILL charged the full amount. It was about $500 a month for a really crappy printer and maybe a tennis court (if you were into that...I wasn't). In addition to taking away access to the pool, they controlled the grilling area, cut off common areas, and stopped delivering to our doors.
The fire alarm was pulled every day for two weeks in Winter 2022 by a person who lives here and is mentally unstable. Absolutely nothing was done about it and she is still here.
I'm sure it's well known that there were mass shooting attempts right on the fifth floor in this building in 2022. Management told me "we're new, not our problem. This can happen anywhere." without even the slightest bit of empathy. This clearly showed that they don't care about anyone here. I was locked downstairs when that event happened WHILE the shooter was active in my building. It was terrifying.
We had a neighbor AVA facebook group which was fine but now they now control and approve posts on our Facebook group, so tenants cannot voice their concerns. It is now up to them to decide what comments are approved or not, further limiting us.
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