If you’re approved don’t plan on moving until they give you the keys
June 1, 2022 - Review from Apartments.com
This complex approved my roommate and I two weeks ago (sent us an email congratulating us and welcoming us to the community and everything ?) and then just yesterday sent us an email stating that we were actually denied (didn’t even have the decency to call about this issue) There has been no change to our credit or income so the false approval was entirely due to them not accurately checking our documents before telling us we were approved the first time. We got in touch with the property ...
manager to inquire about this mistake on their end and her response was very nonchalant as if waiting 4 weeks before a tenant’s move in date to tell them they can’t actually live there is no big deal. I can not get over how irresponsible and careless this leasing office is. It would be one thing if we applied and were denied right away but now we have invested 5 weeks into this complex and have less than a month to figure out where to go and they refuse to take any accountability for this. Had they carefully checked our documents the first time and decided our income was not acceptable we could have had an extra 2 weeks to be touring and applying for other places but instead they were dishonest and put us way behind.
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Property Manager Responded
April 26, 2023
Thank you so much for taking the time to leave us a review about your experience at Addison at Rossview. We totally understand your frustration and acknowledge your concerns regarding our management team. We are dedicated to providing all residents and visitors with exceptional service when at our community and truly apologize if have missed the mark. Please continue to share your feedback with us as we value your perspective and are always trying to improve in whatever ways we can. We would appreciate the opportunity to speak with you directly to address your concerns.
| Restrictions: None.