Terrible management! Have not had AC for 6 days in +95° hot days (as I write this)!
May 18, 2025 - Review from Apartments.com
We are current residents of Addison apartment complex, and unfortunately, the value and service we’ve received lately have been deeply disappointing.
On May 13th, our AC unit began blowing hot air around midday. While a technician did arrive the same day and provided two temporary AC units, we were told the issue would be fully resolved the next morning once they identified the source of the problem. No one showed up the next day. After multiple calls to the office, we were finally informed that ...
the compressor needed to be replaced — and that it had to be ordered.
For a large apartment complex with hundreds of units, it is unacceptable that such a critical part isn’t readily available. Even more frustrating is that, in Florida, many HVAC companies can replace entire systems within hours — not days. Despite having two temporary units running around the clock, the temperature in our unit has remained uncomfortable: no lower than 80°F in the living room and 84°F in our 5-year-old son’s bedroom as of 8:23 PM on both May 15 and 16. Being on the top floor only makes it worse during the day.
The noise from the units has disrupted our sleep, especially for our son, and the heat has made the apartment unlivable. We had no choice but to relocate to a hotel. It’s unacceptable that residents are put in this situation. We’re extremely disappointed in how Grayco’s management has handled this issue.
To add to that, the EV chargers in the complex have been out of service for over three months due to a needed voltage upgrade, I personally called Blink company and created a ticket and they told me that they have done their job a part should be done by complex— still no updates or timeline for resolution.
They’re charging us for valet trash removal which is supposed to accrue 5 nights a week among which they take the trash literally randomly.
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Property Manager Responded