My wife and I moved from CO to VA and signed this lease sight unseen. We went in extremely optimistic and excited to be back in the greater Richmond area. Thank goodness for their 14 day "satisfaction guarantee" that allows you to break the lease (they still keep any fees, apparently), but always nice to start with the good part.
Bradley seemed nice and accommodating, initially- even offering to let us move in a day early as it was more convenient for our long travel schedule. However, despite
...verifying everything would be ready for us to move in three times, including the day of, we arrived and the apartment hadn't even been looked at by maintenance or Bradley. Huh.
I'll try to keep this short- after the 2 hour wait, the apartment was: not cleaned (during covid, yikes) while we waited for it to be "ready" they painted it, but showers/sinks/bathrooms etc were left untouched, or in this case, very touched- so we could not sleep in the apartment and had to stay with friends (smell lasted 2 days- probably longer, but on the morning of day 3 we broke the lease, thankfully).
The NOISE - you can hear EVERYTHING: above you, beneath you, on both sides- you don't have to meet your neighbors to get familiar, trust me. The back door wouldn't open, so we called maintenance- they came and took our key, left- and then the backdoor wouldn't shut. Comical. So day 1 of our lease, we just sat in our camping chairs for a few hours with the backdoor ajar until on the third phone call to maintenance, we were finally brought a key.
On the above, we were offered no apology- when I told them we would be moving out, after having literally spent a grand total of 12 hours in the place (due to the paint smell and noise, both making it close to impossible to work from home) I listened as the property manager scoffed at my ask for our pet fee back- but I guess that 1/2 day our dog spent in there was really meaningful.
Being treated as if it had been our desire to drive 26 hours, move into an apartment, and then have to instantly find another place to live, pay another deposit, set up utilities etc, just to allow for a place to work/stay was our initial intention, is wild to me. Today, I tried to pick up the mail and asked when would be convenient to come get it, Bradley confirmed it would work just fine to pick it up in 5 mins- I arrived within 5 mins and he said "Oh doing a tour, can't help right now" paying me no mind as if I hadn't just confirmed this.
Good luck!
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