Lack of security - don't bring your bike
June 3, 2024 - Review from Apartments.com
Have mixed feelings about being a resident here after 9 months. The two of us live in a cute studio that is 482 sq feet and in great shape with nice appliances so that's great. However the secured shared bike room is a joke and repeatedly broken into. Despite needing an electronic apartment key to get into it the bikes keep getting stolen (we've had it happen twice despite using heavy duty Ulocks/padlock/chains in our 9 months). They even cut the spokes off my wheel in order to get the ULock off ...
enough and unhinged the bike rack from the cement floor. Obviously they requires tools heavy duty enough to cut off stuff and get the bikes which means it's someone within the building that has access to either letting outsiders in to do it or they are involved themselves because it seems pretty unlikely that some random outside homeless person happens to have all the tools they need to do this and finds a way inside (this is what they claimed happened the first time). The management is super nice but they don't do anything to actually solve the situation at all like installing more/better cameras that operate 24x7 or changing the key to the room and requiring people to register their bikes. Or using the electronic key to record who's going in/out and with a timestamp! Doesn't seem like it would be that difficult to hinder this or stop it and catch whoever is involved. But they just apologize and throw their hands up and things remain the same. You can read reviews dating back a long time and see this is an ongoing problem that they have done nothing to fix which is completely unfair to residents since when you are choosing a place that is a small studio being able to store your bike securely is a factor! So now we will have to figure out how to store our things inside this tiny studio since the bike room is completely unusable unless you have a crappy bike. The garage has been broken into, cars parked where they shouldn't be and broken into as well. The security aspect is surprisingly bad for looking like a very nice building!
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Property Manager Responded
June 13, 2024
Thank you for taking the time to share your feedback. We're glad to hear that you're enjoying your studio and its amenities, but we're sorry to hear about your concerns regarding the security of the bike room. We take the safety and security of our residents and their belongings very seriously. We are actively looking into ways to improve the security measures in place. Please feel free to reach out to us directly at anthem@avenue5apt.com or 1 971-254-4598 to discuss this further. Your feedback is invaluable in helping us enhance our community.
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