Should be Zero Stars
June 3, 2021 - Review from Apartments.com
Do NOT recommend moving here, gun shots right inside the apartments every other night and always cops looking for some one. The office sense of care for there residents is a joke, you can even put in a work order online and it will be ignored for days, You can call the office number 5-10 times in a row and not get a answer or a call back, you would literally have to walk down to the office to confront them. When we First moved in we had no Hot water for about 2 weeks note this was during cold ...
weather, the lack of communication is ridiculous 2 whole weeks with no Hot water, then the A/C broke in the summer time and that took about another week in half to fix as well. One of the worst experiences for a so called Apartment home, more of a Nightmare do not get stuck singing a lease at this place. So happy to be moved out.
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Property Manager Responded
June 22, 2021
We are sorry that your experience at Arches was less than stellar, as we strive for exceptional customers and to ensure our residents are satisfied with the level of the service they are receiving. We have made great strides in improving our maintenance technicians' response time, and set-up and ensure everyone's needs are being taken care of. We hope you are enjoying your new home and appreciate your feedback.
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