MOUSE AND RATS IN THE BUILDING!!
March 19, 2026 - Review from Apartments.com
I have lived here for 5 years, unit 518 and several units have been broken into, there is a MOUSE problem in the building!! My second floor neighbor just told me that she had killed a mouse in her tub. I killed one in my unit near my refrigerator and seen a second one run from my bedroom into the kitchen area. My next-door neighbor also stated that she seen two in her apartment. And our 3rd floor neighbor said she just seen a huge RAT on her floor!! (please view the pics)! They treat the ...
tenants here like terribly! No rodent control help.
Furthermore, several times the garage has been broken into and cars, windows were broken and items stolen out my neighbors' cars!!! This happened several times at around 3am. Suspiciously, the cameras are always turned off so the police are unable to catch who's doing the break-ins.
DO NOT MOVE IN THIS BUILDING BECAUSE OF THE MANY ISSUES AND BAD UNREASONABLE MANAGEMENT OFFICE!!
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Property Manager Responded
March 23, 2026
Hi there,
We are truly sorry to hear about the distressing experiences you've encountered during your five years with us at Arrive South Loop, particularly regarding your unit, 518. We understand how upsetting and concerning it must be to deal with multiple instances of rodent sightings, including the specific encounters you described near your refrigerator and in your bedroom, as well as hearing similar issues from your neighbors. We also acknowledge your observations about mice and rats within the building.
We are equally concerned to learn about the break-ins affecting vehicles in the garage. It is disheartening to hear about the damage and theft your neighbors have experienced, and we recognize the frustration this must cause.
We want to assure you that we are taking these matters seriously and are actively working to address the issues you've raised. We are investigating the rodent concerns and exploring enhanced pest control measures to prevent future occurrences. Regarding the ...
garage, we are reviewing our camera systems and working to ensure they are fully operational and effective.
We understand your frustration with our management office, and we sincerely apologize that your interactions have not met your expectations. We are committed to improving our tenant relations and providing better support.
We would like to discuss these issues in more detail with you. Please reach out to us directly at arrivesouthloop@trinity-pm.com so we can speak further about your experience and the steps we are taking to improve the living environment for all our residents.
Property Manager Responded
March 23, 2026
Hi there,
We are truly sorry to hear about the distressing experiences you've encountered during your five years with us at Arrive South Loop, particularly regarding your unit, 518. We understand how upsetting and concerning it must be to deal with multiple instances of rodent sightings, including the specific encounters you described near your refrigerator and in your bedroom, as well as hearing similar issues from your neighbors. We also acknowledge your observations about mice and rats within the building.
We are equally concerned to learn about the break-ins affecting vehicles in the garage. It is disheartening to hear about the damage and theft your neighbors have experienced, and we recognize the frustration this must cause.
We want to assure you that we are taking these matters seriously and are actively working to address the issues you've raised. We are investigating the rodent concerns and exploring enhanced pest control measures to prevent future occurrences. Regarding the ...
garage, we are reviewing our camera systems and working to ensure they are fully operational and effective.
We understand your frustration with our management office, and we sincerely apologize that your interactions have not met your expectations. We are committed to improving our tenant relations and providing better support.
We would like to discuss these issues in more detail with you. Please reach out to us directly at arrivesouthloop@trinity-pm.com so we can speak further about your experience and the steps we are taking to improve the living environment for all our residents.
Property Manager Responded
March 23, 2026
Hi there,
We are truly sorry to hear about the distressing experiences you've encountered during your five years with us at Arrive South Loop, particularly regarding your unit, 518. We understand how upsetting and concerning it must be to deal with multiple instances of rodent sightings, including the specific encounters you described near your refrigerator and in your bedroom, as well as hearing similar issues from your neighbors. We also acknowledge your observations about mice and rats within the building.
We are equally concerned to learn about the break-ins affecting vehicles in the garage. It is disheartening to hear about the damage and theft your neighbors have experienced, and we recognize the frustration this must cause.
We want to assure you that we are taking these matters seriously and are actively working to address the issues you've raised. We are investigating the rodent concerns and exploring enhanced pest control measures to prevent future occurrences. Regarding the ...
garage, we are reviewing our camera systems and working to ensure they are fully operational and effective.
We understand your frustration with our management office, and we sincerely apologize that your interactions have not met your expectations. We are committed to improving our tenant relations and providing better support.
We would like to discuss these issues in more detail with you. Please reach out to us directly at arrivesouthloop@trinity-pm.com so we can speak further about your experience and the steps we are taking to improve the living environment for all our residents.
Property Manager Responded
March 23, 2026
Hi there,
We are truly sorry to hear about the distressing experiences you've encountered during your five years with us at Arrive South Loop, particularly regarding your unit, 518. We understand how upsetting and concerning it must be to deal with multiple instances of rodent sightings, including the specific encounters you described near your refrigerator and in your bedroom, as well as hearing similar issues from your neighbors. We also acknowledge your observations about mice and rats within the building.
We are equally concerned to learn about the break-ins affecting vehicles in the garage. It is disheartening to hear about the damage and theft your neighbors have experienced, and we recognize the frustration this must cause.
We want to assure you that we are taking these matters seriously and are actively working to address the issues you've raised. We are investigating the rodent concerns and exploring enhanced pest control measures to prevent future occurrences. Regarding the ...
garage, we are reviewing our camera systems and working to ensure they are fully operational and effective.
We understand your frustration with our management office, and we sincerely apologize that your interactions have not met your expectations. We are committed to improving our tenant relations and providing better support.
We would like to discuss these issues in more detail with you. Please reach out to us directly at arrivesouthloop@trinity-pm.com so we can speak further about your experience and the steps we are taking to improve the living environment for all our residents.
Property Manager Responded
March 23, 2026
Hi there,
We are truly sorry to hear about the distressing experiences you've encountered during your five years with us at Arrive South Loop, particularly regarding your unit, 518. We understand how upsetting and concerning it must be to deal with multiple instances of rodent sightings, including the specific encounters you described near your refrigerator and in your bedroom, as well as hearing similar issues from your neighbors. We also acknowledge your observations about mice and rats within the building.
We are equally concerned to learn about the break-ins affecting vehicles in the garage. It is disheartening to hear about the damage and theft your neighbors have experienced, and we recognize the frustration this must cause.
We want to assure you that we are taking these matters seriously and are actively working to address the issues you've raised. We are investigating the rodent concerns and exploring enhanced pest control measures to prevent future occurrences. Regarding the ...
garage, we are reviewing our camera systems and working to ensure they are fully operational and effective.
We understand your frustration with our management office, and we sincerely apologize that your interactions have not met your expectations. We are committed to improving our tenant relations and providing better support.
We would like to discuss these issues in more detail with you. Please reach out to us directly at arrivesouthloop@trinity-pm.com so we can speak further about your experience and the steps we are taking to improve the living environment for all our residents.
Max of 2. Cats Welcome <br />Maximum Pets per Apartment: 2 <br />One Time Pet Fee: $250.00 per pet <br />Monthly Pet Rent per Pet: $25.00.