I lived here for a full year and decided not to renew my lease due to the multiple reasons listed below:
***Hidden fees (monthly and at move-out):
1. I was present for the final inspection before move out and informed that we would have no fees except for the standard cleaning fees; however, to my surprise upon move-out, I was charged $642 to replace both carpets in our 2 bedroom apartment.
2. Our monthly rent bill was incorrect 9 out of the 12 months we lived there. Although they always
...corrected it, it was an inconvenient hassle to spend about 30-60 minutes resolving this every month.
***Constant maintenance issues that take months to be resolved:
1. When I just moved into my new unit, the A/C broke and it took them 8 attempts over the course of 3 weeks to fix it. Worst of all, when maintenance finally fixed it on the 8th try, I came home to find bright orange paint all over my bathroom, which ruined both my bath mats and towels.
2. Our hot water would not stay hot for showers for more than 5 minutes. That required 4 maintenance appointments and was never fully resolved.
3. Glass kept popping out of the window frame, which posed a physical danger. We first made the repair request in 10/18 and it was not resolved until 4/19.
4. The Juliette balcony flooded every single time it rained. We were informed that "nothing could be done" to fix this issue.
5.The hot tub worked about 60% of the time I was living there.
***Frequent staff turn over: every time you had a question or concern you spoke to a different person. They routinely acted completely surprised and unaware of an issue that was supposedly documented multiple times. Resolving each of these individual maintenance issues took hours out of my schedule.
***Safety issues: there were multiple instances of motorcycle, bicycle, and package thefts. The cameras in the parking garage are inoperable and therefore useless.
***Issues with cleanliness: At first, the complex was clean and nice; however, the condition gradually deteriorated. For instance, the smell from the trash room would seep into the hallways. There was a rotting cockroach that remained in the same position in the stairwell for 5 months.
***Lots of Short-term vacation rental units: they have been renting out a large portion of the units in the complex on Wanderjaunt (like Airbnb). With the large number of short-term vacation renters, they were not able to replenish the amenities (e.g., coffee) in a timely manner.
Property Manager Responded