"When Normal Living Becomes a Complaint: Poor Soundproofing and Lack of Resident Support"
September 12, 2026 - Review from Apartments.com
For a luxury apartment community, the sound transmission between units was surprisingly poor. Ordinary daily movement and noise often became sources of complaints and tension among residents, suggesting building design issues that management should address rather than allowing resident conflicts to escalate.
A luxury community should provide not only beautiful amenities but also fair, respectful, and transparent treatment of residents. Unfortunately, that was not our experience. The management's ...
lack of communication, empathy, and willingness to hear both sides left us feeling undervalued as residents. Happy to move!
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Property Manager Responded
September 16, 2026
Thank you for sharing your experience. We’re genuinely sorry to hear that you felt unheard and unsupported during your time at Atwell. We understand how frustrating it can be when concerns about noise in your home impact your comfort and day-to-day experience.
Your feedback regarding communication and how your concerns were handled is important to us, and we appreciate you taking the time to share it. We’re always looking for ways to improve the resident experience and appreciate you bringing your perspective to our attention.
We wish you all the best in your next home and appreciate the time you spent as part of our community.
Best Regards,
The Atwell Team
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