Narcissistic Management
October 24, 2022 - Review from Apartments.com
I do not recommend these apartments to anyone!!! I use to rave about thesw apartments until I officially moved out. The leasing office and corporate is beyond rude. I received a last statement (bill) with the utility charges and miscellaneous charges. One of the charges on there was for the parking permit and key fob for the gym which I still have in my procession to this day. I called the leasing office to let her know I completely forgot to turn it in, but that I still had it and go drop it off ...
right now. The leasing office had reminded me constantly to turn in the key, but never mentioned anything else. She was very rude stating she had already closed it out and there was nothing I could do. I understand it was on the lease contract, but who remembers everything when you are in the process of moving. The least Auburn Hill apartments could have done was provided me a courtesy call before charging me over $300 for a parking permit & key fob.
I then proceeded to call corporate Urbahns Developement to express my frustrations and experience. I can’t believe how that lady handled my concerns!! I literally explained to her the situation with no attitude or rudeness what so ever and she literally interrupts me and says “she (leasing lady) didn’t have to, I’m not about to do this with you.” Then tried to gas light me into saying I said things that I did not say to her. Wow I’ve never had someone from upper management be so rude and careless about an issue. I will be contacting the BBB. I do not recommend these apartments any longer. They are money hungry. A 5 minute courtesy call to a loyal resident could have made all the difference.
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Remote Garages $100/month.