Random charges everywhere
April 13, 2023 - Review from Apartments.com
This is a beautiful apartment complex that we enjoyed living in just newly built, but that does not make up for the extremely poor customer service and ridiculous charges that keep on being made up, new ones on every monthly bill. Agree with the other one star review below on all accounts. Here are all the reasons that we left.
1. Monthly $20 "security deposit" that you never actually get back, and then on top of that you get charged for things when you move out that we're not actually even ...
caused by you. We actually paid for a cleaning service to be done at our apartment before we moved out, and during the walkthrough, they nitpicked their way into finding reasons to charge us. For example, they were going to charge us for the cleanliness of the oven that I think I used three times over the course of the whole year. So what was the point of the monthly security deposit then? Just another fee. And when we challenged the management with pictures showing before and after of the apartment, they found new things to try to tack on. Probably to meet a quota. Don't fall for this.
After all of this happened, months later, Aura sent debt collectors after us after we disputed their move out charges. Again, why are we being charged on move out if you're collecting a monthly "security fee"? Regardless, we sent them an email a few times regarding the fees to dispute them and never heard back. Now they have sent debt collectors after us. Absolutely terrible experience with them, it's honestly not worth the niceness of the apartment because the price is overblown anyway.
2. Who in their right mind charges $50 a month for trash fees? When not only is valet trash not even collected half of the days of the week, the trash shoot is always full so it wasn't like we could take it out ourselves anyway if we didn't put the trash out during the 2 hrs of the night it was actually collected. Why would anyone pay $50 a month for that.
3. Rent was going to go up by $300 for us for the next year lease. Granted, all of the rent in Austin went up like crazy, so this is no different than other places, but yet another reason to leave. It's not like local area is nice enough like in Mueller to have a reason to charge that much. There a little dog park on one side and the highway on the other.
A few reasons among many. Passive aggressive management (or maybe just a few bad eggs), shockingly unreasonable charges, and not enough to justify the costs.
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Property Manager Responded
April 17, 2023
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to pm.aurathirty2@avenue5apt.com so we can rectify this issue.
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