Sewage and Inhumane treatment
February 6, 2026 - Review from Apartments.com
Awful at handling emergencies.
My apartment recently flooded for the THIRD time with sewage during the recent ice storm. I did not hear from anybody at the leasing office for two days. Maintenance never came in my apartment at any point even though they were aware of the issue.
I was offered absolutely no reimbursement for the accommodations that I had to pay for out of my own pocket because I had no bathroom. I requested lease termination and had to hunt down the regional manager for over a ...
week only to be told, I would still be held liable for rent for February and March even though my carpets are covered in sewage and no mention has been made about replacing my carpets. I have a dehumidifier in my apartment that by the time it’s removed, it will have been two weeks because the baseboards are so soaked that they are buckling.
I understand things happen, but this is not how you treat a human being. Not to mention my cats were left in the apartment the first time that this happened for five days because nobody came and checked my apartment even they knew sewage was leaking.
I will never recommend this company to anyone or this apartment complex just because of how they handle emergency situations and treat people!
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Property Manager Responded
March 3, 2026
Thank you for bringing this to our attention. We apologize for the delay in response and inadequate support during this difficult time. We will take immediate action to ensure this does not happen again and work towards finding a satisfactory solution for you. Your satisfaction is our top priority.
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