Poor management
January 13, 2022 - Review from Apartments.com
Management is awful. They don’t care about complaints and it takes multiple emails to hear anything back. I’ve complained about multiple things like the trash overflowing, a tenant smoking 2 doors down, water at the bottom of the stairs of which I fell in and was promised they would fix it but nothing was done. The refrigerator, washing machine and AC was broken plus the apartment was filthy when I moved in. I was told someone thought my tv was too loud and had management send me some clause ...
about drugs and drug dealing, guns and nothing about my TV being loud. That’s just sloppy and offensive. The only thing that I like is that there’s a dog park right out the side door and I have a very anxious dog that will only go there. Most of my friends here complain about the management. It’s a nice looking building. The only reason I gave 2 star’s is for the awesome maintenance and front desk people.
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Property Manager Responded
January 21, 2022
Thank you for taking the time to share your feedback as our team values your comments on ways to improve the community. We have spoken to you about your concerns with your home and we are glad our maintenance team has resolved the issues with your appliances. Our community upholds policies about smoking and the upkeep of the trash room and we are glad you brought this to our attention as we have sent out notices to the community regarding this issue. Our team is highly qualified to deliver an exceptional living experience and we are sorry you feel differently. If there is anything we can do further for you, please email us directly at PropertyManager@aurora-apts.com or stop by the office to discuss.
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