Autumn Woods Apartments

in the day and frequently iced over, making it dangerous to walk to even take the garbage out or get your mail.

maintenance team and each one is very professional and kind. My husband hired maintenance to hang up our curtain rods and he did a fantastic, quick and professional job. Wow! We THANK OUR MAINTENANCE TEAM FOR THEIR FAITHFUL PLOWING of our car parking areas. This winter twice our MAINTENANCE TEAM came to PLOW the SNOW and I quickly put on my winter duds and called the office to see if the SNOWPLOW TEAM was going to come back because I was getting ready to move my car. The office said yes, they will be back. Also, I asked to park our car in the Office parking lot and they said “yes!” So, our car spent the day at the office until the SNOW PLOW TEAM came back to plow our driveways, since we missed their morning SNOW PLOWING! If I ever see a job opening in that office I want to work, there. THANK YOU TO OUR MAINTENANCE HARD WORKING TEAM! “Audra Lane Resident!”

carpet that doesn't form a rut after 2 months of habitation. You can hear EVERYTHING your neighbors say and do. Even normal conversation levels will carry through the wall. You will be intimately involved with your neighbors, without choice. You will even know their waste habits because the dumpsters overflow often, it becomes everyone's business. Speaking of neighbors, no one will clean up after their own animal. Be aware of that if you have kids you think will want to play in the grass. Community staff. One of the times maintenance was in our apartment, they shattered a family heirloom and tried to hide it. We discovered broken glass and, only when confronted, did they own up to it. These apartments are only 'good' relative to the other options you have in Brockport where tenants go after they get evicted from Autum Woods.

would call me back they were walking out and locking up the office this is the rudest most disrespectful thing I have ever dealt with will not be moving in even if I'm approved that's for sure

normal use. Handles on cabinet doors came off frequently. The walls are incredibly thin. You can hear your neighbors have full on conversations, their TV's, their children crying; it is impossible to have any quiet. The office staff is incredibly rude and condescending no matter the topic you have to deal with them on. When we moved in, our garbage disposal was broken. I emailed for maintenance and when they came, they said nothing was wrong and it was just "noisy." During our move out walk through, they tried to charge us $100 for a broken disposal. We had a huge snowstorm winter of 2016, and it took two days until they came to plow our road, and some of our neighbors couldn't get into their driveway because of the snow piles left from the sloppy plow job. We brought a puppy to our apartment a few months into our lease. The woman in the office told us she needed a photo of the dog, and vaccination records. When it came time to move out, 8 months later, they tried to charge us $25 for each month because they didn't have a dog license on file. Nobody ever told us we needed a dog license. My puppy had a bout of diarrhea when I took him out for a walk. It was impossible to pick up a completely liquid poop. Shortly after this, I received a notice on my door saying a member of their staff "witnessed" me not clean up after my dog and I would receive a $25 fee any time after that. I felt like I was being watched. Before we moved out, we used a carpet cleaner 2 times in the entire apartment. AFTER we moved out, they sent us a bill for $130 for a "animal urine stain" on the carpet. I am 100% sure there were no stains, as my dog was house broken and we cleaned the carpets ourselves. The employees and owners of Autumn Woods do not care about your quality of living, customer service, or anything that has to do with "luxury living." They threw these apartments together as cheap as possible, and try to charge you for ANYTHING they can. Do yourself a favor and live somewhere else.

appliances and carpeting are the cheapest you can buy. They basically steal from their tenants by making them pay for things when they break so they never have to replace anything themselves. I couldn't get out of there fast enough and it was the worst year of my life. I am so much happier now. Please, if you usually do not listen to online reviews, listen to this one and do not rent from these people. I didn't listen and I wish I would have.

non refundable deposit for cosmetics such as painting and carpet cleaning/replacement if needed. I moved out the beginning of March and shortly after the harassment started. Claims that I left the apartment $2902.00 dollars filthy, damaged, etc. I have pictures to prove that I did not leave the apartment filthy or damaged as they claimed. I asked them to provide proof on SEVERAL occasions I was hit with endless excuses and up to this point have not received anything and we are in June. I want to know has this happened to you or someone you know? How have you dealt with this situation? We need to help other avoid this place.

too. I would recommend this complex to anyone that is looking. No Maintenance to be done outside. Everything is done for you. Take a chance and visit/ move, you won't be disappointed.

surroundings, or atleast them to acknowledge the residents and not start at 7 am if not earlier... Even 8 am would be fine ..lol. -_-