When I was scheduled to move in on July 1st, I received a call that my apartment had flooded from the air conditioning unit. At that time, I wasn't planning to be there until the next day and was promised that my floor would be replaced, and AC fixed by the time I moved in. Neither of those things were true as my move in was delayed that day as I had movers waiting for your team, who sounds like my move in time was not communicated with them, to finish the floors. But then I entered an
...apartment without working AC in over 100-degree weather. A technician did come to fix it that evening, however when I returned to my apartment the next day after staying in a hotel to make sure my dog didn't die from heat stroke, the bathroom was flooded. My parent called for emergency maintenance, and this was fixed, but the ongoing damage (swollen drawers that won't open in the bathroom) hasn't been addressed. The week I moved in I made a list of all things that needed to be fixed at your company's request and two months later, nothing has been addressed including my broken oven door that may be a fire hazard and I was promised would be fixed the day I moved in by your maintenance team. I understand that a part needed to be ordered, but there has been no communication about this progress. Two weeks ago, my washer flooded. 5 days later, after daily calls, emails, promises that it would be looked at that day, and my dog being enclosed to provide your team access to my apartment, I finally got an email saying it was addressed. At the same time, I also submitted maintenance requests for 6 or 7 of the items from the original list as I had lost hope they would otherwise be fixed. This list included my shower being slow to drain. Nothing was addressed. This past Tuesday, I sent an email alerting Avana River Park staff that my shower had stopped draining completely and was a health and safety hazard. I was assured it would be addressed. Since Tuesday, I have not been able to shower, my dog has been kenneled, I have reached out with photos, and my cosigner spent all of yesterday on the phone with various members of your team who assured him that I would be fixed. The issues have not been resolved. My shower has not been evaluated, it is still holding the same water from Tuesday which is now growing a biofilm, and this continues to be a health and safety hazard in addition to a quality-of-life concern for me and my dog.
Max of 1.