We previously lived here the 2nd year it was open, and we LOVED it. (It was called the Mansions at Creekside) The staff was amazing, and it was amazing.
We decided to move back and into one of the townhomes this time... Before moving in we were visiting the place for the first time to chat about availability and prices... the staff did not greet us when we walked in, more like glared at us. Nobody asked if we needed help, we had to ask someone. They were having a conversation all together in a
...separate room and looked annoyed when we interrupted them. We received a quote and went home to fill out paperwork. When we went online to fill out paperwork, and select the townhome option - the price had jumped almost $200. Thank GOODNESS we took photos of that townhome's price when we were there and we argued for them to honor that price. Which they ended up doing. We rarely go into the office unless we have a package. The only staff members we enjoy are the repair men and Rollie. (We haven't had the chance to meet anyone else, but from the awful experiences we had the few months of moving in...we have no interest in talking to anyone unless we have to.)
We've had multiple ant problems, tree fallen in front of our garage (they didn't fix that for days, so our car just constantly got scratched and hit every time we went by. Most times we had to physically get out and move it before pulling in.), and neighbor issues. Our (they're very nice) neighbors that live upstairs have two kids and hard wood floors... We hear every single footstep, toy, cry, everything. There's NO noise proofing between the floors.
Recently we had someone break into our place too. Called the courtesy officer, who didn't get back to us for almost two hours. I said in my voicemail (at 10pm) that I was standing outside and I did not feel safe going inside our home until he arrived. I sat outside for over an hour and no response. Thankfully my husband could leave work to check the house out. There's no reason to have a courtesy officer if they aren't going to answer within 20-30 minutes.
They charge full rent for amenities that constantly break, or having the pool shut down for weeks, or the gate not working more than half the year.
Without a doubt only staying because we're tired of moving. Not because we enjoy this place.
Property Manager Responded