I have lived at Avista for two years now. Two weeks ago, I went in to the office to find information of moving out. This is when I was informed that I had to put in a 60 day notice instead of the normal 30 day one. When I was confused, the woman working responded with, "Well it says it on your lease that you signed." I have lived here for two years! There is no way I am going to remember that this apartment is unlike any apartment complex and doesn't have a 30 day notice but a 60 day one! A
...reminder or email would have been nice. I got the notice signed as soon as possible and returned it. I was informed that the 60 days would start when I returned it and that we would get a prorated amount for the extra weeks we had to add on. When I gave them the paper, they told me a different answer and said that my lease was up in April and that May is a "month-to-month" charge. So I will be charged another months rent, even though I wont be living there. The staff is never on the same page and the office is constantly closed. I also was just informed that I will not be receiving my deposit back and that its non-refundable. When I move out, I have a list of things that need to be done. (Which is fine) but if they aren't completed I will be charged additional fees. So I gave them a $200 deposit AND I will be charged if something isn't clean. What is the point of the deposit then? I have lost so much money to this apartment complex already. We have called maintenance multiple times to fix our freezer that his broken since we moved in and a couple months ago our fridge went out. Maintenance came in and "fixed it". After it was fixed, I went and rebought $200 worth of groceries to replace the spoiled ones. The next day, I went to school and work then came home to find that my fridge broke AGAIN and all my food had spoiled. I lost $350 in total because maintenance never fixed something that should have been fixed before we moved in.
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