Save yourself the stress and avoid this place completely.
327 Sunset is the most tragic example of management and customer service skills in San Antonio and the place is drastically overpriced. The apartments are beautiful, but superficially so. The quality is terrible and the service is worse. I've only lived there 6 months, and have had to place 17 (yes, 17) work orders for maintenance and service-related issues.
Issues have been consistent and ill-handled. Fire alarms went off in the middle
...of the night for 2-3 hours at a time, I plugged in my dryer the first day there and it shorted out the apartment (that alone should have been a sign), we've had wasps come out of the air vents in the apartment and even after telling the staff how allergic I am I still got this response, "We apologize for the inconvenience. Our pest control will be out sometime this week or next week." The builders ran our cable connection in the living room into the floor and after 3 months of consistently attempting to get a resolution, we ended up cutting open part of the wall and fixing it ourselves. Not to mention the fact that our A/C has gone out for days at a time and the only answer I got after calling the emergency maintenance line TWICE, putting in a work order myself, and asking for a window unit to get us by was the staff telling me "We're sorry, the A/C company cannot come out until Monday." That would have been great to know when I called the first time to report the issue and-you guessed it-NEVER GOT THE WINDOW UNIT. Same situation earlier this year when we had 100 degree weather. Baseboards underneath the kitchen cabinets can fall off at any time, had a leak in our restroom above the tub that permanently stained it....you know, the usual. Ah, I forgot to mention, it doesn't seem to matter what the issue is or how urgent, every work request I have put in has taken 3-4 days (if not longer) to complete.
Mix all this fun in with the nonchalant and complacent attitude of the office and you've got yourself someone who will never refer someone to these facilities, nor renew their lease.
