My spouse and I have had a consistently negative experience with this apartment complex starting from day one. We just recently took possession of our second unit in this complex, and just like our initial experience with the property management team has left us feeling disappointed and frustrated. From the very beginning, it seemed like our concerns were being ignored instead of being addressed promptly and effectively.
With our new unit; one of the main issues we encountered was with the
...carpet in our master bedroom. On the day we took possession, we noticed some significant stains and wear and tear. We immediately brought this to the attention of the property management team, hoping for a solution. However, instead of being met with a willingness to help, we felt like our concerns were being brushed aside. We requested an additional carpet cleaning or even a replacement, but were met with resistance and minimal effort to address the issue. It took us escalating the issue to higher management to finally get a cleaning, where we were informed that the carpet had not been cleaned before and yet the complex charges all move outs with a mandatory carpet cleaning fee. Additionally, the odor we were smelling was in fact smoke, despite the property staff denying it. We also had other cleanliness issues in the apartment, which the property staff made it seem like it was our responsibility to clean, even though they had previously assured us that the unit would be 100% move-in ready. We were extremely disappointed and baffled at the time of the property manager when bringing this to her attention.
Another problem we encountered was with our washing machine. Upon moving in, we noticed a pungent odor emanating from it along with many cleanliness issues. We reported this issue to the property management team first thing, who assured us that a cleaning cycle would resolve the problem; however, after 2 cleanings from maintenance and multiple from my wife the smell persists. The washing machine now has dirt and pet hair (that is from the previous tenant) accumulated in the barrel, which has remained in the barrel after each cleaning cycle.
You will be left dealing with issues for weeks with slow or no help.
Property Manager Responded