I am severely disappointed with the Oaks on Marketplace. My husband and I choose the oaks due to them having good security measures when it comes to their tenants and their items such as the gate, package concierge and additional package storage. But, god was I wrong. The gate is always broken, the doors are never properly closed, and they out of nowhere changed the package rules without alerting anyone. The company doesn't take any ownership when there are issues on their property, but loves to
...send ridiculous emails to all the tenants with threats to dog owners for them not cleaning poo up. But, one thing they don't alert us on, are big security changes. Such as the gate being broken, and rule changes. I just got a $1000 package stolen from my door on THEIR property without any knowledge of the rule changing, and they're response was whoops, maybe we can see an email out to let everyone know the rule change. But, not one time did they say...how can we fix this for you? I don't feel as though I can have things delivered here anymore, because obviously we have someone stealing and this isn't the first time this has happened with other tenants. But, were we alerted of this? Nope. I now have to come up with an additional $1000 to pay for a new system that I should have never had to figure out due to the fact it had already been bought. I am severely disappointed in the oaks, and cannot wait to be out of here. How is it that we can feel so unsafe here, and that we are not covered by out leasing company when they don't take any accountability. "Let me see if we can send an email out", a little to late don't you think? So, my suggestion, choose somewhere else, because they don't have your back, and they also don't see that what their doing is wrong.
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