Absolutely terrible company with appalling business ethics. Do not work with them.
I applied for an apartment here a few days ago. For reference, I am a travel nurse and I make 5 times the rent, as well as having an average credit score. The building itself is surrounded by homeless people, drug users, open air drug markets, gang and police activity, and the city’s homeless intake center. Many residents report frequent car theft and violent crime. However, I was willing to overlook all of that
...for the chance to live amongst some interesting culture.
Well, they declined my application through a third party site known as “Rent Grow”, after taking $350 from my bank account “as a deposit”. Beam Apartments and their owner, Avenue 5 corporation, act as if they have no idea about anything when I try to communicate with them. The operators on their website refuse to talk to me about my refund. When you call, no one answers the phone. When you email, no one responds.
During all of this, I did get calls from the apartment showing staff, asking if I was still interested in viewing an apartment. Completely incompetent staff, zero internal communication.
Finally someone emailed me back without an introduction, telling me “I’m sorry you cancelled your application. Do you want us to send your refund to the last address you gave us?” This address being a hotel I’m staying at as a travel nurse. I told them no. They withdrew the funds electronically, essentially stealing $300 from me, so they should be able to put the funds back electronically.
Look, I get it, a lot of businesses operate like this nowadays. They believe that thievery, poor business ethics, shoddy training, nonexistent communication, and treating customers like garbage is their best course of action. And that is THEIR choice. But WE also have choices, who we do business with. And I would NEVER do business with a company that acts this way. And I am just so grateful that I dodged a bullet here. So glad I will not be living at Beam, as I found a better apartment in a better location for me.
Please take warning.
Property Manager Responded