Safe area but not the best
September 21, 2021 - Review from Apartments.com
This community is safe which is really nice. But the apartments themselves, especially the older buildings aren’t very updated. The apartment I moved into had smokers in it before I lived there and no one informed me of this before I moved in. I brought the smell up to the staff after first moving in and it was ignored. It was only confirmed to me that someone who lived there before me smoked by a maintenance man who replaced my broken blinds. After leaving, all of my things have a Cigarette ...
smell to them, regardless of the charcoal bags, air fresheners and cleaning I did while living there. They can be relativity slow at getting maintenance requests done but some of that I think is due to COVID. I had an experience where a company they hired to clean our fireplaces left my door open, with all the keys in the lock, while he was plugged into my electricity, cleaning the apartment upstairs. I told the front office about this and there was no reply. I have a friend who also lives in the complex who has had multiple problems with contracted work men that they hire to fix or replace things too. The walls are REALLY thin and there’s no insulation. You can hear people easily in these apartments. It also doesn’t help that there are SO MANY children that live in this complex, and there is lots of playing in the street and screaming and running up and down the stairs outside the apartments. Mostly the residents are what made living at Baxter not so great. People drive really fast on the streets too, despite there always being people walking in the street even though there are sidewalks? The newer buildings are definitely nicer but you won’t see your apartment until you move in. Staff are quick to reply about noise complaints and they do reach out to residents who are being too loud. The property is taken care of for the most part though it takes a while for them to replace lights that are out that are their own property and not Amerens responsibility. The staff is nice. But overall I wouldn’t suggest this place to anyone because my experience really wasn’t all that great. I suggest paying a little more for a nicer place.
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Property Manager Responded
September 24, 2021
We appreciate you taking the time to leave your detailed feedback. We're sorry we didn't provide you with the best experience that we could have. Please reach out to us at (636) 537-2010 if you would like to further discuss these concerns. Our team looks forward to speaking with you soon.
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