RUN AND DON'T LOOK BACK
July 30, 2026 - Review from Apartments.com
RUN, DON’T WALK.
After 6 years living at 20 Terminus Place (first Berkshire, then Bell), I can confidently say my experience with Bell Terminus ended on a very disappointing note. While the property has made some cosmetic improvements to the amenities, the actual resident experience has declined significantly.
Communication and maintenance are major issues. Repairs often felt like temporary “band-aids” rather than real solutions. My AC went out twice, including during the beginning of summer, ...
and both times we had to repeatedly follow up for updates. My dishwasher leaked for months and required multiple service requests before it was finally replaced. Elevators frequently break down, and the hallways on the upper floors were often dirty and poorly maintained.
The security situation was extremely concerning. Someone we did not know was able to unlock our apartment door with a key late at night while we were inside. We had Ring camera footage clearly showing the person unlocking our door, yet management initially questioned whether we had lost our keys, left the door unlocked, or given someone a copy. The door was eventually re-keyed, but the situation was handled far less seriously than I believe it should have been.
We also experienced a vehicle break-in on the property, including my catalytic converter being stolen near a camera that was reportedly not working at the time. Despite all of this, residents are still frequently threatened with fees for minor violations, while similar violations by other tenants appear to go unanswered.
In addition to predatory move out fees, parking fees, and package handling issues. The management is completely unprofessional and the staff is too. They bribe residents to leave 5 star Google reviews for potential prizes so do NOT believe any of the high ratings you see on Google. They are high misleading.
I strongly recommend documenting EVERYTHING if you live here or decide to move in— DOCUMENT EVERYTHING.
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