Do NOT move here!
May 5, 2025 - Review from Apartments.com
I lived at Bella Terraza between 2019-2025. When I first moved in the complex, things were excellent. The amenities were accessible, the office staff was helpful and maintenance was responsive. Each year I stayed, things got worse. The pool is never accessible and was dirty whenever it was open. The trash issue from the ONE dumpster overflowing to trash all over the property was appalling. We constantly put in maintenance requests for them to mark them completed when no one even came by the unit. ...
Furthermore, when maintenance does enter your apartment, the leave a mess and leave ALL your lights on. Beware, maintenance will enter your apartment when they feel like it -- when I asked why they entered with no notice, they do not respond. The office staff is a joke and has poor and unprofessional communication. They will say they will call you back, but will not, even after multiple attempts to get in contact with them on requests or concerns. My AC went out and my apartment was close to 90 degrees for close to two weeks. Only after threatening withholding rent, did the leasing office find a portable AC for my house. I live in a 3/2 and they installed the portable AC AWAY from the bedrooms, in which we had to move ourselves. After relentlessly requesting another solution, they finally replaced my AC but we were told that we were lucky that they acquired the portable one for us and that we should be thankful. The office does not communicate with you unless it's related to their pockets. They do not care about your needs because if so, they would make more of an effort to do so instead of giving long-term residents the runaround. You do not have access to the amenities you pay for. I promise you, please find somewhere else to stay. You will regret it.
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Property Manager Responded
May 8, 2025
Ashley, we are disappointed to read that you're unhappy with your time here. We realize you've moved on but if you would like to reconnect about the concerns you had during your stay, we invite you to stop by our office during our normal business hours. We hope we can turn your perspective around.
Property Manager Responded
December 29, 2025
We first want to say we're sorry to hear about your frustration during your residency. Your feedback is important to us and we'll use it as a learning tool going forward. If you would like to speak further, we also invite you to give our office a call so we can learn more about your experience and discuss one-on-one ways you feel we can do better. In the meantime, we wish you the very best in your future endeavors and thank you for calling Bella Terraza home for six years.
Property Manager Responded
January 7, 2026
We first want to say we're sorry to hear about your frustration during your residency. Your feedback is important to us and we'll use it as a learning tool going forward. If you would like to speak further, we also invite you to give our office a call so we can learn more about your experience and discuss one-on-one ways you feel we can do better. In the meantime, we wish you the very best in your future endeavors and thank you for calling Bella Terraza home for six years.
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