Don't Do It
January 29, 2021 - Review from Apartments.com
Where do I start? My wife and I moved here for 22 months while I was getting my MBA at Duke. Do not be fooled by the fake positive reviews as I did when we were looking for a place to live in Durham (They push people to make those 5-star reviews you are seeing). This is by far the most incompetent, unprofessional building management team we have ever experienced (and we lived in NYC for 6 years prior..). Be prepared for hidden "forgotten" fees that magically appear month to month (please do not ...
sign up for automatic monthly billing), horrible customer service (management never looks to solve a problem and simply denies any issues or becomes argumentative), false promises, fees for trash, ignored emails, ignored calls, inconsistent services (they do not clean the dog park, pick up trash consistently, or perform any of the services or amenities you pay for consistently and fairly). I could go on and on
I caught a man breaking into our car on the top floor of the parking garage at 9 AM on a Saturday morning. I confronted the man and he ran from the scene, prompting me to call the police. I went to the front office where I was told in a simple summary that this was not their problem and this is part of living in Durham. I asked about video cameras and anything else they could do. Nothing. Many other students my year have similar feelings towards B9 and many have had false charges, fees every other day for not bringing in the trash can (which is strange because when they do not collect the trash around 50% of the time, are we entitled to get our monthly trash removal fee back?), stolen wallets and items out of cars, broken or open gates, garage doors not working, and an overall feeling of B9 trying to nickle and dime you at every turn while not living up to the "premium" you pay to live there.
There are so many cheaper, better options in walking distance of B9, I wish I saw a candid review when we were deciding so I hope this can help any incoming students make an educated decision. Also, if you have a dog you might think that B9 is worth the extra cost (as we did) for the dog park. The dog park is never cleaned and disgusting (half the dogs my year ended up getting sick or kennel cough), also you don't need to live at B9 to use it, they let people in from Bmain, S9, and 810 everyday...dont let them fool you. They will also try to lock you into a longer lease and act like the apartments are filling up and/or have a waitlist, this is all a façade!
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Max of 2. Management must approve all animals. The resident must execute a pet addendum and provide all required licensing information.