Decent place, but the residents steal packages and management doesn’t care
December 31, 2025 - Review from Apartments.com
I have lived at Berkshire for just under six months, and overall it is an okay place to live. The apartments are in good condition, the buildings are usually quiet, offer keyless entry, and are within walking distance of The Rim and nearby walking trails.
On the other hand, many of the gates and exterior doors do not lock, and the property frequently has dog waste scattered around due to negligent residents. More concerning, I have had four packages totaling over $1,000 stolen from the mailroom ...
within a single month. I reported these issues to management—particularly the repeated package thefts—but received no meaningful help. I requested that management review the security cameras, follow up with their findings, and place signage in the mailroom encouraging couriers not to leave packages unsecured. None of these actions have been taken.
The property and lease managers, Ashley and Amanda, have been unhelpful. They regularly promise to “get back to you,” but fail to follow through and eventually become unresponsive.
As a result, I will not be renewing our lease. I do not enjoy paying top-dollar rent only to have packages stolen by residents and concerns ignored by management.
In summary, this property has a great location and nice apartments with real potential, but poor security and lazy management significantly detract from the experience.
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Property Manager Responded
May 6, 2026
Thank you for taking the time to praise our top-quality homes, quiet community, and ideal location. That said, we are sorry if our team did not respond to your mailroom concerns to your satisfaction. What you have shared is certainly not in line with our high standards of service, and we are eager to turn your experience around. At your earliest convenience, please connect with us at therim@berkshireresi.com so we can assist you.
Max of 2. No more than 2 pets allowed per apartment.