Inadequate Communication - never got past application
August 1, 2024 - Review from Apartments.com
My partner and I toured this property hoping to get a place with a yard for our dog. We were showed the unit we would be moving into, loved it, and decided to apply that day, 7/12.
Radio silence. Checked the application online to see that it had been canceled. Reached out to the person we toured with, and was told the application was canceled by the 3rd party screening service due to “no response given” regarding our credit info. No response to what? We were never sent anything to respond to! I ...
obsessively checked my email, including the spam folder and I never received ANY correspondence from the property or the screening service. Also crazy that it had been canceled for an entire day and no one told us anything, I had to ask about it. But no big deal, he re submits the application for us. Again, radio silence. I reach out again on 7/20 for an update. Only then am I made aware that there was an issue with my partner’s credit, and we had to wait for the property manager to override the problem and rescreen us (it was the weekend, property manager wouldn’t be back until monday. Cool, no problem) Radio. Silence. 7/24 I send another email asking for an update or literally anything concerning our application. It is worth noting that when we applied, we set our move in date to 7/26. Two days prior to when we would’ve been moving in, and I have no idea whats going on. I receive no response, and my partner and I decided to cut our losses and apply somewhere else. We got approved immediately. JULY 29TH I receive a voicemail while at work from the person we had been corresponding with, telling me that since we were “approved conditionally” we needed to let them know what type of deposit we wanted to do, and if I didn’t respond by 5:45 (it was 5:30) the application would be denied. Im sorry what???? Not only did I not receive an email, phone call, or ANYTHING from the property over the last 5 days, I wasn't even told we had been approved???? As far as Im concerned this was a bullet dodged. I can’t imagine living somewhere with such horrible communication.
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Property Manager Responded
August 13, 2024
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