Roaches..Sooo many roaches….
January 24, 2026 - Review from Apartments.com
I have been dealing with a severe, ongoing roach infestation for nearly THREE MONTHS, and the way this property has handled it is completely unacceptable. This despite me having lived here for more than a year and always keeping my apartment extremely clean.
The infestation is not confined to one area — roaches are everywhere: every room, the kitchen, the bathroom, the bedroom, the refrigerator, cabinets, drawers, laundry, and even my bed linens. I have woken up to roaches in my drinking water ...
on my nightstand. They get into my food while I’m cooking, into stored food, appear while I’m showering, and crawl through my personal belongings. This is not just disturbing — it is unsanitary and unsafe.
Because of how bad it is, I’ve been forced to stay out of my own apartment for at least half of this time. I am paying rent for a unit that I cannot reasonably live in. I’ve also lost hours at work and am unable to have company.
Management’s response has been dismissive and disorganized:
• There is no consistent treatment plan
• Spraying has been sporadic and ineffective
• Communication is minimal or nonexistent
• Requests for a clear extermination strategy have gone unanswered
• Requests for rent credit due to loss of habitability were denied
• Requests to transfer units or discuss alternative housing options were ignored
I escalated the issue multiple times, including contacting ownership (Cushman & Wakefield) directly, begging for intervention. Even then, I received no meaningful response or plan to resolve the problem.
This has gone far beyond a “pest issue.” It reflects a complete failure of management, communication, and basic tenant care. No one should have to live like this — or fight this hard to be taken seriously.
I strongly caution anyone considering living here: if you encounter a serious issue, do not expect urgency, accountability, or support.
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Property Manager Responded
June 16, 2026
Hello, Thank you for taking the time to share your experience. We are very concerned to read about the conditions you described and understand how distressing and disruptive an unresolved pest issue can be. Our intent is always to provide a safe and habitable living environment, and we take reports of pest activity seriously. While we cannot discuss individual resident matters or internal processes in a public forum, we regret that you feel your concerns were not addressed in a timely or coordinated manner and that communication did not meet your expectations. Pest management requires coordination between professional treatment providers, building conditions, and resident cooperation, and we continuously review our protocols to improve effectiveness and response. Your feedback regarding communication, consistency, and follow-up has been noted and shared with the appropriate teams for review. We encourage you to reach out directly to the management office so we can review your situation ...
in detail, confirm next steps, and work toward an appropriate resolution. Open dialogue allows us to better understand concerns and address them as effectively as possible. We appreciate you bringing this matter to our attention and take your feedback seriously.
Max of 2. Biltmore at Midtown Apartments in Northwest Atlanta, GA is a pet-friendly community. Please be aware that one-time pet fees and pet rents apply per pet. Emotional support animals and service animals are permitted with appropriate documentation.