Bad experience
July 14, 2026 - Review from Apartments.com
I lived here for one year and didn't want to renew because the living experience was so bad that I couldn't enjoy my apartment. The bathroom had spray all on the walls and inside the cabinets to cover up holes and leaks, instead of actually fixing the problem. Good luck taking a bath, the hot water will run out before the water even covers your legs. The windows throughout my apartment were old and cheap, they kept popping out of place, I had to constantly pop them back in place just so that I ...
could seal and lock them. It was a very harsh winter and heat kept leaving my apartment because of the poor insulation and cracks. They said they were going to install new windows in every apartment but never did. Residents smoke in the hallways and in their apartments. The smoking smells came through the walls and every time you run your AC or heat you could smell it. I sold all my furniture when I moved out because I didn't want smoky furniture traveling with me, thanks a lot Boston Crossing! There were several times where I had allergic reactions because of the high intensity smells. I even saw people smoking in the hallway which was not allowed and the leasing office was only able to give warnings to residents, they didn't actually remedy the problem, even when I gave them proof of who it was. The neighbors in my building were constantly having domestic disputes and screaming through the walls and when I provided solid proof to the leasing office, they did nothing and told me that if I felt unsafe to call the police. I literally provided proof on several occasions of what was going on and was basically told to handle it myself, it was anything but peaceful. I'm pretty sure they had people who weren't even on the lease living there as I saw several people coming in and out of their residence and staying for weeks at a time. There were a few instances where my packages were stolen, only to have residents return them days later stating they had taken them by mistake. The apartment I moved into didn't have any outlets in the bathroom, which I have never seen in my life. Police would sit in the alley behind the apartments on several occasions and keep a lookout because sketchy people would hang out all around the buildings. The leasing office was constantly sending emails and letters reminding us about recent crime in the area and giving tips on how to protect ourselves. That in itself should deter anyone from living here.
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Property Manager Responded
July 22, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We strive to provide every resident with a positive living experience, and we take concerns regarding apartment home conditions, maintenance, and lease compliance seriously. While we cannot verify many of the statements included in your review, our team works to address maintenance requests, investigate reported lease violations, and respond appropriately to concerns that are brought to our attention. We also encourage residents to contact local law enforcement whenever they witness criminal activity or believe there is an immediate threat to their well being.
We appreciate you sharing your perspective and regret that your experience did not reflect the level of service we strive to provide. If you would like to discuss your concerns further, please contact our management team at (410) 633-5720 or bostoncrossingmanagers@wpmllc.com.
We wish you all the best in ...
your new home.
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