Do not recommend. Look elsewhere.
June 30, 2026 - Review from Apartments.com
1 star — Don't Let the Location Fool You
After 3+ years at the Brio, I can tell you: the location near downtown is the only thing going for this place. Everything else — management, safety, maintenance, and community standards — is a consistent disappointment.
Management is the core problem. They operate with a closed-door policy, are frequently offsite or remote, and take forever to respond to anything. When it came time to renew my lease, they tried to raise my rent nearly 10% — then turned ...
around and offered the same unit to a new resident at my original base rate. There's no month-to-month option, and when I negotiated, it was clear they don't value long-term residents who pay on time and keep their heads down. That's ultimately why I left.
Oh, and expect a cleaning fee when you move out regardless of the condition you leave the apartment. Budget for it.
Safety is a real concern. On New Year's Day, multiple cars were broken into on the top floor of the garage. Management's response? They don't have cameras up there. Packages are routinely stolen from the package room with no long-term fix in sight. Entry doors and the garage entrance have been broken repeatedly over the past year. I've also found random belongings in stairwells that suggested someone may have been living there.
Pests are a serious issue. Every single summer I lived here, I had ants in my apartment. Neighbors on my floor dealt with the same thing. A ground-floor resident told me they had a rodent problem. Flies swarm the hallways — it's genuinely gross. Spider webs and dust coat the gym and common areas despite landings getting cleaned regularly.
Community standards are nonexistent. Residents abuse the guest parking policy, making it nearly impossible to have visitors. Dogs relieve themselves in the hallways. The trash room on weekends gets so bad you sometimes can't even open the door — bags just piled on the floor. None of this gets addressed because management isn't present enough to enforce anything.
The Brio looks fine on paper and in photos. In practice, it's overpriced for what you get and managed by people who've made it clear they'd rather sign a new lease than keep a good tenant happy. Look elsewhere.
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Property Manager Responded
July 22, 2026
Hi Jonathan, we’re sorry to hear that your experience has not met expectations. We appreciate you voicing your concerns regarding parking, package access, building operations, and other aspects of the community. Resident feedback helps us identify opportunities for improvement, we take these concerns seriously and will review the issues you've raised as we continue striving to provide the best possible resident experience. - Jennifer Ross, General Manager
Pets must be spayed/neutered.