Not Worth the Price
July 21, 2025 - Review from Apartments.com
Apartment Issues
We lived here from May 2022 to May 2024.
* Limited Free Parking: very little parking for the number of apartments, and a lot of the space is used for paid covered parking spots. If you come home later at night it is very hard to find a spot to park. There is no street parking around the apartment complex either.
* Slow Repairs: Our A/C unit broke and it took several weeks to repair. We created a maintenance request, and then had to repeatedly follow up with the front office for ...
the repair to happen. They would tell us a repair person would be by on a certain day, then no one would come, and we would have to call to follow up and schedule again. We also had several maintenance requests that were canceled after no communication with office staff.
* Poor Property Maintenance: There are broken lights around the property, as well as dog poop, garbage, debris left behind by maintenance personnel, etc. The property should be better maintained for the price.
* Bad Communication: Office staff do not communicate well with each other. Several times we gave paperwork to one person in the office, and then another person in the office called to ask for it. We had similar problems with lease signing and lease renewal.
* Apartments Poorly Insulated: The apartments get very hot during the summer, meaning the air conditioning needs to be run constantly.
* Frequent Need to Enter Apartments: There are semiannual inspections or blind repairs or vent cleanings or bug spraying at least once a month. They do not give a specific day and time that these repairs will take place; they will say they will take place over a given week or a few days. This means that if you have a pet they will need to be kenneled for the entire time period, or if you work from home you will need to be ready for an interruption during that time.
* New Rules and Fees After Moving In: After moving in they added a mandatory internet service with a monthly payment after we moved in. The internet fee is not optional, and costs more than similar internet plans. They also added Amazon package lockers, which have a monthly fee if you want to receive your packages. They also said they would be building a dog park inside the apartment complex, which never happened, and was never mentioned again.
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Property Manager Responded
August 11, 2025
Hello Maggie, Thank you for sharing your feedback. We’re sorry to hear your experience wasn’t what you’d hoped, but we do appreciate the time you spent with us from 2022 to 2024. We understand how important timely maintenance and clear communication are, and we’re always working to improve in those areas. While some delays can occur — especially when parts or vendor scheduling are involved — we truly regret any frustration that may have caused. As for inspections and cleanings, these are required at regular intervals to help maintain the systems in each home. We know this can be inconvenient at times and do our best to provide as much notice as possible. We also appreciate the notes on parking, amenities, and service expectations. Feedback like yours is valuable as we continue to look for ways to better serve our community. We wish you all the best in your new home and thank you again for being a resident in our community.
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