Not so great anymore.
August 15, 2024 - Review from Apartments.com
To start out, when it came to actually signing up for this place, it was a pure nightmare. I understand that apartment complexes have paperwork but there was such a hassle. The fees also didn't help. We thought we were getting such a wonderful deal with this place, being that the first month rent was free, but it didn't even matter because all that money we would have saved just went into the fees before moving in. Most apartments of course have a one-time pet fee, but this place required that ...
fee for BOTH pets, so it wasn't just $300 but $600 because we had two pets. Then, the supposed $25 pet fee that they advertise, isn't correct. Apparently, they handle your pet fee based on how heavy your pets are and how many you have. Our two pets make our fee $35. Then, they require you to fill out pet documentation that you have to pay for, per pet. I believe that documentation fee was ~$20 per pet.
The next issue, the buildings are old. There needs to be some serious renovations on the buildings. Although, the rent here maybe great compared to other places, you make up that difference in cost in the power bill. We live on the second floor and during the summer, you basically have to keep the A/C going and you will probably still see the temperature rise. The power bill has been insane and neither the power company, nor the complex wants to help. Even when talking to management, I was told they were going to send someone out to check everything, it's been a week with nothing happening until yesterday when we received a response to our email, regardless, no one has been sent out yet.
The next issue is the response of management. We unfortunately have very "Frustrating" neighbors above us. I've talked to the neighbors directly at first to be friendly and make sure not to cause any bad blood. After the third time of the neighbors not truly stopping the noise, I decided to talk to the front office. After my last complaint, I was asked had I called the police about it.
My final section I'll talk about miscellaneous stuff. One, since we have moved in, the gates have not worked. Second, it seems like faces in the office change a bit. We have been here approximately 4 months, and the front office manager has changed 2 or 3 times and even the Leasing person we worked with is gone. Third, the pool was closed until August. One positive thing I can say is I LOVE the Amazon Lockers that they have. but that one thing isn't enough to change my rating. Maintenance is average.
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Property Manager Responded
September 3, 2024
Thank you for your insights about your experience thus far. We are glad that our Amazon locker service has been of such value to you, but we want you to be satisfied with all aspects of your residency with us. We want to assure you that we care deeply about improving your comfort, and we encourage you to reach out to us at newprospect@broadstone-apts.com to discuss your AC concerns and feedback about pet rent. We hope to connect soon.
Max of 2.