Poor Communication/Service
July 17, 2024 - Review from Apartments.com
We're going through an issue in our apartment with a huge water leak in the wall between our bedroom and bathroom. This is the second major water leak we've had in the same wall. Upon the plumbers cutting into the wall we could see the inside of the wall filled with mold. I am seven months pregnant and had to leave the apartment due to health concerns. Since we had to vacate there has been a lapse in communications, delays, no estimated time of completion for repairs and they're refusing to offer ...
rent compensation for the time we are unable to live in the apartment which will be 2-4 weeks! We aren't even asking for relocation costs, simply for a credit on our rent for the time our unit was uninhabitable and they're refusing even that or to offer any other solution for us to have an inhabitable apartment.
Day 12 update: There is still no update as to when construction will even begin let alone end on our unit. We have been unable to safely inhabit our apartment for almost two weeks. No other solutions have been offered to have an inhabitable apartment. Still no update on any type of rent credit for the time we are unable to reside in the apartment this month. This is all despite me reaching out via phone call and email multiple times a day.
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