I currently live on site at Buena Vista. This is a huge complex and they are terribly understaffed. YOU DO NOT WANT TO MOVE SOMEWHERE THAT IS UNDERSTAFFED. The other reviews are right, maintenance requests are left unresolved for AT LEAST weeks. You will be waiting weeks best case scenario for basic requests.
We currently have two outstanding requests, not including the multitude of issues we identified during the initial walk-though.
When we run our sink the water comes flooding out from the
...bottom of the dish washer. We have towels stuffed under the dishwasher trying our best to keep the water off the floor.
The top hinge on the master bedroom door has detached because the wood is stripped, the nails fell out. I am so worried about what I'll do after the bottom hinge detaches too.
On our move-in day inspection, we identified and listed on paper many many issues with the apartment that we did not want to be blamed for. One of those things was broken blinds in the second largest bedroom. Two months later, we have just been flagged as violating the lease due to broken blinds. Are you kidding me? How about you come and fix it then? Why are they so concerned with the illusion when the inside of the apartments are rotting due to disrepair. It's a joke.
I would like to be clear, the individuals that work here are perfectly kind people. The one maintenance guy I met was really nice. I think he said our move-in day was his first day on the job. Also Dontee, a manager, is so sweet and when I express my issues to her or the other manager they are always nice about it. Nice people that get nothing done. They make me feel like something is going to be resolved and then nothing is. The only person I do not enjoy talking to is Cristina, but I'm sure she's burnt out being one of the only employees I ever see.
I'm sure they would say their hands are tied and they're doing their best. I want to believe that's true. It does not change the fact that as a tenant I am absolutely horrified. I regret moving here.
Max of 2.